WHAT DO I DO IF I RECEIVE A FAULTY / INCORRECT ITEM IN MY ORDER?
We want to solve any issues with faulty / incorrect items straightaway. As soon as you discover a fault/incorrect, please contact our Customer Care team with:
- The order number
- The faulty item’s name and number
- A description of the fault
We’ll get back to you as soon as we can and send you a replacement item as quickly as we can.
CAN I AMEND / CANCEL MY ORDER AFTER I’VE PLACED IT?
We’re really quick at packing your order up which means we can’t make any changes once you’ve placed it. However, you may be able to cancel your order and place a new one instead. There are varying time limits in which you can cancel your order.
You can cancel an order by logging into “My Account” and viewing your recent orders. If the button next to an order says “Cancel”, you still have time to cancel by clicking the button. If the cancel option is View, then it is too late cancel the order.